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Warranty & Support

Peephole Security warrants all its Products to be free of defect in workmanship or material under normal conditions, for a period of twelve (12) months from the day of shipping to the customer. Under this Product Warranty, a door viewer that was properly installed and is found to have a defect in workmanship during the warranty period will be repaired or replaced by an identical unit, or if it is no longer available, a comparable model to the original viewer.

The foregoing warranty excludes and does not extend to any defect due to the negligence of others, incorrect or improper installation, unreasonable use, accident, alteration or ordinary wear and tear. The foregoing warranty is in replacement of and substitution for any implied or statutory warranty whatsoever, all of which implied or statutory warranties, including, but not limited to any warranties of fitness for any particular purpose, quality or merchantability of the Product, are excluded. Peephole Security is not liable for any consequential damages arising from purchase, installation or use of Products and, without limiting the generality of the foregoing, shall not be responsible for loss of use of the Product or the door or barrier upon which it is installed, loss of time, inconvenience or other incidental damages with respect to business or property, or for personal injury, death, property damage or loss due to any cause whatsoever, including, without limitation, breach of warranty, negligence or otherwise.

1. The Customer wishing to make a warranty claim must first request a Return Authorization Number (RAN) by email or Fax. The defective Product must be shipped prepaid and insured to Peephole Security at the Customer's sole expense, together with a copy of the original invoice and packing slip as proof of date of purchase and shipping of the Product. It must also include a statement of the defect found in the product.
2. The address to return products is as follows:
For the United States only: 2638 Alderwood Ave , Bellingham , WA 98225
For Canada and International: Box 32007 Cambie Stn, Richmond , BC , Canada V6X3R9
3. Peephole Security will inspect the returned item for defects in workmanship and if it finds the warranty claim to be well founded, repair or replace the product and return it to the customer pre-paid.

1- Customer wishing to return a non-defective product for any reason other than defect in workmanship must follow the same procedure as a Warranty Claim above.
2- Request to return a product must be made as soon as possible but not later than 30 days from the date of shipment of the product as confirmed by the packing slip. The product must be in new condition and with all the packing material intact.
3- Upon receipt of the product and inspection confirms to be in good condition, Peephole Security will refund the purchase price minus the shipping cost already incurred. Funds will be refunded to the same account from which it was originally paid.

Customers wishing to install the Door Viewer themselves may contact our technical department by email or phone for any questions, tips or instructions they may require to complete the installation successfully. PeepHole Security will provide instructions in good faith, but the customer assumes the ultimate responsibility to ensure a proper and safe installation. PeepHole Security accepts no responsibility for any improper installation, damage or injury caused by or during the installation of the door viewer by the customer.




Send mail to sales department for questions or comments about our products.
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